FREQUENTLY ASKED QUESTIONS
How do I request a quote?
Simply click the "Contact Us" on our menu, fill in your details, and submit your request. Our team will promptly provide you with a customized quote.
What is the minimum order quantity for your products?
The minimum order quantity may vary depending on the product. You can find specific details on the product detail pages of our product catalog. However, we strive to accommodate both small and large orders to meet your needs.
How long does it take to receive my products?
Production and delivery times may vary depending on the product, quantity, and customization requirements. Screen printed apparel will take approximately 10 business days for delivery. We provide estimated delivery dates during the ordering process, and rush options are available for quicker delivery when needed.
How can I track my order?
Immediately after your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and delivery of your order.
What type of payment do you accept?
We offer a wide range of payment methods including school purchase orders, credit/debit cards, PayPal, and other secure online payment options.
Do you accept NYC DOE Purchase Orders?
Yes, we are an Approved Vendor with NYC DOE. You may find us in FAMIS under PLANET YOUNG LLC. Please select MWBE-COMMODITIES to submit your purchase order.
Are you MWBE certified?
Yes, we are proud to be MWBE (Minority and Women-Owned Business Enterprise) certified!
How do I know what sizes I should order for our students?
Please refer to our size charts which can be found on the corresponding product’s detail page. You may also contact our customer service team and request to see physical samples prior to placing your order. Sizes may vary depending on the brand of the product.
What types of products do you provide?
We offer a truly comprehensive catalog of products. From customized pens to printed apparel, we've got you covered!
If you're looking for graduation cap and gowns and accessories, you'll be delighted to know that we have a sister company, BetterGowns.com. Better Gowns specializes in providing high-quality graduation attire and accessories to make graduation day truly memorable. You can explore their wide selection of graduation products at BetterGowns.com.
Do you provide assistance with customizing my school design or logo?
Yes, our art team is here to help you create the perfect school design or logo. Contact our customer service team to discuss your idea and they will further assist.
Can I see a sample of the product before placing a bulk order?
Of course! Please contact our customer service team at 718-544-0036 or sales@SchoolBasics.com to request your samples.
Where is your company located?
We are proudly located in Queens, New York. Here is where we produce and ship your order.
I need my items as soon as possible, can we expedite them?
Yes, please contact customer service for further information.
Can the items we purchase be returned?
Unfortunately, there are no returns or exchanges for products customized with a logo. However please reach our customer support team by visiting the "Contact Us" page on our website to delve into the particulars of your return request.
How do I contact Customer Service?
Here is our Customer Service number 718-544-0036. You may also email us at customerservice@SchoolBasics.com or use the “Contact Us” page on our website.